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ShowPopup Is Not Coming Correctly When Cancel Or Save Button Is Clicked (Doc ID 2099198.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.15 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.15 [IP2013] version, Configuration - General

ACTUAL BEHAVIOR
---------------
The Control is not going back to MVG Applet.

EXPECTED BEHAVIOR
-----------------------
The Control should go back to MVG Applet.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Steps.

1. On the Service Request Applet there is a control called "Contact" on which the MVG Applet is placed.
2. On clicking on the Icon, the MVG Applet gets opened and on the MVG applet click on New Record Button
3. A New Window gets opened, and populate all the Fields and Click Save or Cancel.
4. Rather than going back the MVG Applet, it shows a different Applet which has only Show All/ Remove All

Cause

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In this Document
Symptoms
Cause
Solution


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