Email Response - Inbound Emails Problem, Error SBL-NET-01553 (Doc ID 2099245.1)

Last updated on JULY 17, 2017

Applies to:

Siebel Email Response - Version 8.1.1.11.5 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Comms Server & Email Response

For this particular case, the customer had two Siebel servers with both having the Communication components enabled.

The Inbound emails are being pulled by Siebel for a random period then it stops.
CIR is running on 1 Siebel Server.

For the Email Response Profile, they have configured the following parameters:
>Enable SSL for POP3 to TRUE
>The POP3 Account Name and POP3 Account Password
>The POP3 Server and the POP3 Server Port
>The SMTP Server and The Siebel Server

For the library, they were using the one coming from the SSEP.

For the driver, they have set the POP3 Timeout to 0.

The eMail Response is processing the inbound mails but it stops at random times and there are some errors messages in the CIR and POP3SMTP logs:

a) POP3SMTP:

POP3SMTP[12/29/2015 14:22:47]:DBG:POP3: Closing socket to server cas.group.echonet.net.intra on port 995
POP3SMTP[12/29/2015 14:22:47]:DBG:Error disconnecting POP3 client
POP3SMTP[12/29/2015 14:22:47]:DBG:unlocked access to POP3 client after logoff
POP3SMTP[12/29/2015 14:22:47]:ERROR:Erreur du socket 1180853 : Broken pipe
POP3SMTP[12/29/2015 14:22:47]:ERROR:Erreur d'envoi des données par le socket
POP3SMTP[12/29/2015 14:22:47]:ERROR:Erreur d'écriture de la ligne complète CRLF dans la chaîne de sortie
POP3SMTP[12/29/2015 14:23:17]:DBG:MailboxMonitor::run() logging into Mail session
POP3SMTP[12/29/2015 14:23:17]:DBG:MailboxMonitor::logon() begin

b) CIR:

GenericLog GenericError 1 000000fb56810020:0 2015-12-29 08:04:49 (sissslimpl.inl (694) err=1181201 sys=0) SBL-NET-01553: Echec de l'établissement de la connexion SSL.
SisnTcpIp SisnSockInfo 3 000000fb56810020:0 2015-12-29 08:04:49 11823: [SISNAPI SSL] successfully negotiated SSLv3 protocol RC4-SHA with 128 bits
EMR_Log GenericError 1 000000fb56810020:0 2015-12-29 08:04:49 Erreur du socket 0 : (null)
EMR_Log GenericError 1 000000fb56810020:0 2015-12-29 08:04:49 Impossible de se connecter au serveur POP3 cas.group.echonet.net.intra sur le port 995
SisnTcpIp SisnSockDetail 4 000000fb56810020:0 2015-12-29 08:05:19 11823: [TCPIP-client] socket() closed descriptor = 117 from 10.177.3.8:46550 to 10.18.242.49:995



Cause

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