Siebel Operation Insert Step Is Throwing Error In Workflow After .17 Patchset Upgrade (Doc ID 2099681.1)

Last updated on JANUARY 28, 2016

Applies to:

Siebel Workflow - Version 8.1.1.11.17 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.17 [IP2013] version, following behavior is seen:

A particular step in a custom workflow is throwing below error after .17 patchset upgrade. Issue is occurring only when the workflow is published and activated in Tools.

Error:

Error invoking service 'Inbound E-mail Database Operations', method 'InsertRecord' at step 'Create Invoice Profile'.(SBL-BPR-00162)
--
Unable to create record in buscomp "Com Invoice Profile".(SBL-CMI-00120)
--
'Media Type' is a required field. Please enter a value for the field.(SBL-DAT-00498)

Cause

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