Siebel Chat UI Transcript Issue
(Doc ID 2099857.1)
Last updated on MARCH 17, 2020
Applies to:Siebel CRM - Version 220.127.116.11.10 [IP2013] and later
Information in this document applies to any platform.
On : 18.104.22.168.10 [IP2013] version, CTI
Currently it is not possible to restore chat transcript when interaction is reassigned to another agent due to agent log out, browser crash, etc. Means when interaction was not directly transferred via the "Chat UI Business Service.TransferChat" method.
Chat transcript should be reassigned to another agent when the agent logs out or browser crash etc.
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