Siebel Chat UI Transcript Issue (Doc ID 2099857.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.10 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.10 [IP2013] version, CTI

ACTUAL BEHAVIOR
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Currently it is not possible to restore chat transcript when interaction is reassigned to another agent due to agent log out, browser crash, etc. Means when interaction was not directly transferred via the "Chat UI Business Service.TransferChat" method.


EXPECTED BEHAVIOR
-----------------------
Chat transcript should be reassigned to another agent when the agent logs out or browser crash etc.

Cause

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