Unable To Add Items For Product Favorites In Open UI (Doc ID 2100512.1)

Last updated on JANUARY 10, 2017

Applies to:

Siebel CRM - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.7 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
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There is a rendering issue in Administration - Product > Favorites ("Popup List Add Items" applet).

Add Item pop-up applet does not render correctly in order to be able to add Products to favorites.

EXPECTED BEHAVIOR
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The Products Favorites applet ("Popup List Add Items" applet) should render correctly such that products can be added to Favorites.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open Siebel application
2. Go to Administration - Product > Favorites view
3. Try to add a product to favorites through Add Item control

BUSINESS IMPACT
-----------------------
Users are not able to use Favorites view for adding products.

Cause

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