After Applying PS5, Unable to Connect Gateway

(Doc ID 2100989.1)

Last updated on JANUARY 28, 2016

Applies to:

Siebel CRM - Version 15.5 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.5 [IP2015] version, System Admin

When attempting to start siebel services ,
the following error occurs.

ERROR
-----------------------
Fatal error (2555922): Could not open connection to Siebel Gateway configuration
store (%1:%2)., exiting...



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Not able bring siebel application after IP15.5 patchset applied


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot bring up the siebel services and use the environment.

Cause

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