OpenUI IP15 Wrong Row Number Displayed when User Goes for Show More in List Applet (Doc ID 2101008.1)

Last updated on JANUARY 28, 2016

Applies to:

Siebel CRM - Version 15.5 [IP2015] and later
Information in this document applies to any platform.

Symptoms

PROBLEM DESCRIPTION
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Incorrect Row number is displayed. First time, it is correct:
1 of 1+, 2 of 2+ and so on. After do a show more on that list applet, the row number is only shown as a odd number like 1 of 6, 3 of 6, and so on when there are in total 6 records. So the count of the records is shown correctly but the record number which should be 1,2,3.. is shown as 1,3,5....

ERROR MESSAGES/EXPECTED BEHAVIOR
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Row number should match the record displayed.

ENVIRONMENT
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Using: 15.5

STEPS TO RE-PRODUCE

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1) Log in to Siebel Call Center Application.
2) Go to Accounts Screen.
3) Navigate to Accounts -Contacts view.
4) See the record vanilla applet "Account Contact List Applet" having more then 10 contact records.
5) Initially row count is shown as "1-10 of 10+"
6) Click on Show more on the applet to display all records suppose 12 records.
7) Now keep the cursor on the 12th record.
8) Click on Show Less-Now The row count shows "5-12 of 12" instead of "3-12 of 12"
9) Click on show more and select 11th record.
10)Click on show less- Now The row count shows "3-12 of 12" instead of "2-12 of 12"

 

This works fine on High Interactivity and has the issue only on Open UI

 

Cause

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