De Duplication Pick Applet Is Not Popup On Form Applets (Doc ID 2101813.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 [IP2013] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Real Time DeDuplication pop-up applet is triggered from Contact List applet; but it is not triggered from Contact Form Applet

EXPECTED BEHAVIOR
-----------------------
Update in Contact Form Applet (in matching contacts situations) should also display the deduplication results pop-up applet

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. create/modify record in Contact Form Applet

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Duplicate data may be inserted in the system

Cause

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