How To Avoid The Retry Submission Of Communication Request Stucked in Incomplete Status (Doc ID 2102068.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Goal

Customer have some email got stuck in production in environment as custom recipient group was not enabled in LOV :COMM_RECEIP_SRC. Now when they are trying to enable the LOV all the previous emails are getting sent from siebel.

Customer have a business requirement to remove the stucked emails from the system and only new emails should be sent from siebel.

How To Avoid The Retry Submission Of Communication Request Stucked in Incomplete Status?
 

Solution

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