CRM Desktop: Attachments From Calender Item Are Not Getting Copied To Activity. (Doc ID 2102109.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM Desktop - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

ATTACHMENTS FROM CALENDER ITEM ARE NOT GETTING COPIED TO ACTIVITY.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open CRM Desktop.
2. Click on Calender and create a new appointment.
3. Enter the details for appointment and attach a file to the appointment.
4. Click on Close & Save.
5. Open the appointment from the Calender folder.
6. Click the Open Activity button in the CRM Desktop toolbar.
7. All other details are available for the appointment but attachment will be missing.

Cause

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