TBUI : Cannot Update Fields in Lower Applet (Doc ID 2102612.1)

Last updated on MARCH 22, 2017

Applies to:

Siebel Public Sector Call Center - Version 8.1.1.11.8 [IP2013] and later
Siebel Tools Complete, SPE - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.11.8 [IP2013] version, Task Based UI

The fields in a sub applet of a Task cannot be updated.

The application is customized: information is transferred from an external source through EAI Services in the form of XML.
This EAI (XML) information is stored in a custom table.

Clients need to modify the Account information displayed in an applet.

Task UI validates information coming into the CRM.
Changing the Company Name, for example, requires the agent's approval.
This approval process is to be performed via the Task.

The Task contains  two views:
    View 1 = Displays an overview of the Account information to let the agent make the necessary changes to the request.
    View 2 = Execute the Confirmation step.

Users must be able to modify the information in the lower applet. The "editing" part of the task is not working.


STEPS
1. Launch the Task.
2. Review Account information in the upper applet.
3. Edit Account information in the lower applet.
4. Approve change.
5. Submit approval.

Step #3 is fails: the applet data cannot be edited.

Additional Details:
There are 2 Applets:
1. The first (upper) applet contains the logic for displaying current Account information.
2. The second (lower) applet provides a display of Account data for editing, with a Validation/Approval of the changes to be made.

This is NOT a transactional task; the task has underlying Business Component(s) tied to a table.
This process works outside of TBUI; however, the process but does not allow editing when moved to a Task. (Applet appears to become Read-only).
The Business Component has “Immediate Commit In Task” set to True.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms