CKEditor For Sending Email (F9) In Open UI (Doc ID 2102665.1)

Last updated on FEBRUARY 08, 2016

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.0 [IP2015] version, Client Functionality

After the browser is refreshed, the resize of the Send Email popup window can be made having the buttons from the bottom disappear (Change Language/Locale button, Send button, Cancel button)

Reproduction steps:
The issue can be reproduced at will with the following steps:
1.Set User Preferences: "Outbound Communications" -> Default Message Format = HTML
2.Go to eCalendar Screen
3.Press F9 - Send Email popup window
4.Refresh the Browser
5.Press F9 - Send Email popup window
6.Resize the Send Email popup window
The buttons from the bottom of the pop-up will disappear.

Cause

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