LOY Promotion Rules List Applet - New Record Menu Item (Doc ID 2102837.1)

Last updated on FEBRUARY 07, 2016

Applies to:

Siebel Loyalty Manager - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.4 [IP2015] version, Loyalty

ACTUAL BEHAVIOR
---------------------
LOY Promotion Rules List Applet - New Record Menu Item is Inactive.
Users are unable to create new rules using applet Menu > New Record option.  However they can still use the New button to create new rules.

EXPECTED BEHAVIOR
-----------------------
Users should be able to use applet Menu > New Record option to create new rules.

STEPS TO REPRODUCE:
--------------------------
The issue can be reproduced using the following steps:
In Loyalty Promotion Administration > Promotions > Rules
(i.e. in "LOY Promotion Rules List Applet - Admin" applet)

User can create new records by using New button. However in the applet menu > New Record menu is disabled.

BUSINESS IMPACT
--------------------
Due to this issue, users are left with one option (New Button) to create new records.

Cause

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