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Data Lost Using Enter Key (Doc ID 2103967.1)

Last updated on MARCH 12, 2021

Applies to:

Siebel CRM - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.4 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
---------------
User selected value should not be change

EXPECTED BEHAVIOR
-----------------------
User selected value getting changed while using keyboard operation

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to Vanilla callcenter_deu or callcenter_enu
2. Enter Verkaufsprojekte (Oppty) Screen
3. Enter Opportunity List View
4. add the column Abschlussdatum (Close Date) to the list applet
5. Create a new row in List (!) Applet using the mouse and the + - Icon
6. stop using the computer mouse and work with keyboard only
7. enter a Oppty name,
8. Go with tabulator key to column Abschlussdatum (Close Date)
9. replace the default date with keyboard, for example update the year from 2015 to 2016, do not use the mouse
10. left the field with shift + tab
11. enter Ctrl + S to save the record
12. the date you entered jumps back to the old date


Cause

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In this Document
Symptoms
Cause
Solution
References


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