Changes to MS Word Attachments not Saved when Navigating via Bread Crumbs History (Doc ID 2104368.1)

Last updated on JUNE 16, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.3 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.3 [IP2014] version, Browser IE10

Changes (edits) to Microsoft Word attachments are not saved when navigating away via bread crumbs (history link).


Reproduction Steps:
1. Open a Siebel Client in IE 10.
2. Go to an applet with attachments.
3. Open an attachment by pressing the "Open" button.
4. Edit the MS Word document (i.e., add text), then save the document.
5. Navigate away via breadcrumbs.

Return to the attachment, open the document again and observe that the document is not saved.

Cause

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