Keyboard Accelerator Ctrl+N Does Not Create New Record; Instead, Add Participant Applet Opens (Doc ID 2104639.1)

Last updated on MARCH 22, 2016

Applies to:

Siebel CRM - Version 8.2.2.4.7 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Clicking CTRL+N does not display the new record pop-up under the Service > Incidents tab.

Steps to Reproduce

1. Launch the Siebel Application
2. Navigate to Service Request > Incident Tab.
3. Press CTRL+N.
4. Note that the Add Participants applet opens rather than the keyboard accelerator adding a new record.

Cause

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