Siebel 8.0.0.13 Outbound Email With Lotus Notes Not Working After Deployment Of Siebel 8.1.1.14 PS9 (Doc ID 2105344.1)

Last updated on FEBRUARY 15, 2016

Applies to:

Siebel Email Response - Version 8.0.0.13 [20448] and later
Information in this document applies to any platform.

Symptoms

On : 8.0.0.13 [20448] version, Comms Server & Email Response

ACTUAL BEHAVIOR
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Customer is using Siebel 8.0.0.13 and planning to upgrade to Siebel 8.1.1.14 PS9 in January 2016.
It has been also pre-deployed Siebel 8.1.1.14 PS9 ActiveX because of the high number of users. Email integration with Lotus Notes by using Lotus Notes local database Siebel7Email.nsf is in place.
For each version, it is used the appropriate Lotus Notes local database (version of Siebel 8.0 is different from version 8.1).

During tests, it was found that after Siebel 8.1.1.14 PS9 ActiveX pre-deployment on machines that are already using Siebel 8.0.0.13, Outbound email feature is not working properly : there is a systematic error that can not
send feedback to Siebel and outbound email activity is not updated : no update on status, body, title, etc.

Please check below the tests performed :
- Using Siebel 8.0.0.13 with the appropriate local Lotus Notes database : test is OK
- Using Siebel 8.1.1.14 with the appropriate local Lotus Notes database : test is OK
- Pre-deploy Siebel 8.1.1.14 ActiveX package on a machine using Siebel 8.0.0.13 : test is OK for Siebel 8.1 and KO for Siebel 8.0 (=> Feedback not sent to Siebel and related activity not updated)

Cause

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