Siebel AOM Crashes When Doing Feed File Generation as part Siebel Search Indexing

(Doc ID 2105586.1)

Last updated on JULY 11, 2017

Applies to:

Siebel Sales - Version 8.1.1.14.5 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Environment:
-------------------
 env.type: prod/dev/test
Siebel version:- 8.1.1.14.5 [IP2014]
Platform:- Windows


Statement of Issue:
-----------------------------
DBSCCObjMgr_enu component is crashing when indexing activities during feed file generation but only if trying to index 40 million records.


Error:
-------
The crash stack is
KERNELBASE +0xc42d = RaiseException() +0x58
MSVCR110 +0x181ab = longjmp() +0xbf
MSVCR110 +0x5906f = CxxThrowException() +0x267a
sslcshar +0x1da96 = CCFBlockAllocator::AllocateBlock() +0xad6
sslcshar +0x1ccc6 = CCFProcessMemPool::Allocate() +0x26
sslcshar +0xe8e9 = CCFMap<CCFElemStr,CCFElemPtr<void> >::InitHashTable() +0x59
sslcshar +0x9853 = CCFMap<CCFElemStr,CCFElemPtr<void> >::operator[]() +0xc3
sscfdm +0x26f08 = CSSACRSCEngine::TurnOn() +0x678
sscfdm +0x12cd61 = CSSSqlObj::DoAddListRow() +0xf11
sscfdm +0x122709 = CSSSqlObj::AddListRow() +0x199
sscfdm +0x102173 = CSSSqlObj::NextRecord() +0x163
sscfom +0x5b230 = CSSBusComp::SqlNextRecord() +0x390
sscacabc +0xcbc8 = CSSBCActivity::SqlNextRecord() +0x18
sscfom +0x52af1 = CSSBusComp::GetNextRecord() +0x51
sscfom +0x3ea10 = CSSBusComp::NextRecord() +0x190
SSCANSHSV +0xf05c = CSSContentService::GetSearchSpecForBatches() +0x3dc
SSCANSHSV +0x10b2e = CSSContentService::PrepareBCDataBatches() +0xce
SSCANSHSV +0xfa96 = CSSContentService::IndexFromServer() +0x286
SSCANSHSV +0xe47a = CSSContentService::DoInvokeMethod() +0x52a


Steps:
---------
 Try to generate feed files for all Activities (around 40 Million) it crashes.

Business Impact:
-------------------------
Not able to complete FTP indexing for more jobs or records

Cause

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