CRM Desktop: Corrupted Storage Detected

(Doc ID 2105647.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM Desktop - Version [23016] and later
Information in this document applies to any platform.


Some users are getting the below error message during the first synchronization. This happens only for some users and not all users.

Error message :

CRM Desktop cannot find default folder for Outlook storage to apply customization for. Outlook storage might be corrupted. Please restart Outlook with "/resetfolders" command line option. WARNING: this operation might create duplicated native folders.

Do you know why this error message appear ?


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