Open UI: Newline truncated in HTML email templates (Doc ID 2106194.1)

Last updated on FEBRUARY 25, 2016

Applies to:

Siebel CRM - Version 8.2.2.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

In Open UI, while designing HTML email templates, whenever newline is defined in the html template using tags like this:

"<td>&nbsp;</td>"
"<tr><td><&nbsp;></td></tr>"

the newline is truncated.
However if the html content has <br> or <p> </p> tags, in such cases the newline is rendered as it is.

Cause

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