Siebel Application Is Not Accessible After Upgrade to IP2015 (Doc ID 2106978.1)

Last updated on FEBRUARY 16, 2016

Applies to:

Siebel CRM - Version 15.5 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.5 [IP2015] version, System Admin

When attempting to access siebel application the following error occurs.

ERROR
-----------------------
The server encountered an internal error or mis configuration and was unable to complete your request


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Upgrade the siebel application to IP2015 from 8.1.1.7
2. Try to access siebel application, the error occurs.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access siebel application

Cause

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