Wrong Record Count In Catalog Product Applet (Doc ID 2107227.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eCommunications - Version 15.5 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.5 [IP2015] version, Configuration - General

ACTUAL BEHAVIOR
---------------
Wrong record count in Catalog Product Applet


EXPECTED BEHAVIOR
-----------------------
Record count should be correct

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to application
2. Create catalog, categories and add 2 products and add to price list
3. Define an E&C rule so that 1 product is hidden
4. Create a Sales order and drill on it.
5. In Browse -> Catalog, categories tree applet, notice count next to categories.
6. Count still shows as 2 in tree applet where only 1 product is displayed.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, causes confusion for users.

Cause

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