Siebel Inbound Web Service Returns Error "Supplied input is not well formed or does not contain the expected data.(SBL-EAI-00137)"

(Doc ID 2107310.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

PRODUCT VERSIONS:
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SIEBEL VERSION: Siebel 8.1.1.11
DATABASE VERSION: Oracle 11.2.0.4
SIEBEL APP O/S: Linux x86

ISSUE STATEMENT:
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Customer is using testing the Siebel out of the box Inbound Web Service named "Siebel Contact".

Customer uses SOAPUI to submit a request for this inbound web service. When doing so, customer encounters an error returned for the soap response.

ERROR MESSAGE:
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The error message that occurs with this issue is:


WHERE IT HAPPENED:
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The issue happens in customer's Development environment.

STEPS TO REPRODUCE:
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The behaviour occurs as follows:

1. In the Siebel application, navigate to Sitemap > Administration - Web Services screen > Inbound Web Services view > query for web service named "Siebel Contact" > set the status to 'Active'.

2. Generate the WSDL file for this "Siebel Contact" web services.

3. Restart the Siebel server services.

4. Launch the SOAPUI tool and load the WSDL file.

5. Then, submit a request for the web service, the reported error is returned.

LOSS OF FUNCTIONALITY / BUSINESS IMPACT:
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This is the first time customer is trying to invoke a Siebel Inbound Web Services and it is not working. Thus, they need to have this resolved to ensure that integration of similar web services with Sales Cloud will work properly.

Cause

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