Random Issue When Retrieving A Segment Inside A Campaign (Doc ID 2107400.1)

Last updated on MARCH 18, 2016

Applies to:

Siebel Marketing Server - Version 8.1.1.11.14 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.14 [IP2013] version, Siebel Marketing

ACTUAL BEHAVIOR
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When performing an update count from Siebel, for segments which are built with Lookup functions (Lookup function can be used for filtering by LOV's values) the count is always 0, instead in OBIEE the count is correct.

EXPECTED BEHAVIOR
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When performing an update count from Siebel, for segments which are built with Lookup functions (Lookup function can be used for filtering by LOV's values) the count should be correct in both Siebel and OBIEE.

STEPS
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The issue can be reproduced at will with the following steps:
1. Add a segment which is built with Lookup function, to a campaign.

2. Update Count

BUSINESS IMPACT
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Users are not able to launch campaigns for segments built with lookup function.

Cause

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