Unable To Send Emails Using F9 With Office 365 For TLS Connection (Doc ID 2107431.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.8 [IP2014] and later
Information in this document applies to any platform.

Goal

Unable to send emails using F9 with Office 365 for TLS Connection:

CommSrvr CommSrvrDebug 4 0000040556c10cc1:0 2016-02-16 20:48:01 Starting Current Profile: 'smtpupgrade@tatasky.com' with Delivery Status Domain = ''
CommSrvr CommSrvrDebug 4 0000040556c10cc1:0 2016-02-16 20:48:01 Recipient Id = ''
EMR_Log GenericError 1 0000040556c10cc1:0 2016-02-16 20:48:10 SMTP MAIL error: 530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM

Exchange version is 2016 in Office 365.

Port: 587
 

Solution

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