Substitutions Fields In Templates Do Not Appear Once Using Some Specific Ones (Doc ID 2107433.1)

Last updated on FEBRUARY 21, 2016

Applies to:

Siebel Email Response - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.7 [IP2015] version, Comms Server & Email Response

ACTUAL BEHAVIOR
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Substitutions fields in templates do not appear once some specific ones are used.

When replying to an inbound email and selecting a customized body template fields these do not appear between default greeting and closing.

It works when using F9 on activities.

Cause

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