Substitutions Fields In Templates Do Not Appear Once Using Some Specific Ones
Last updated on FEBRUARY 21, 2016
Applies to:Siebel Email Response - Version 15.7 [IP2015] and later
Information in this document applies to any platform.
On : 15.7 [IP2015] version, Comms Server & Email Response
Substitutions fields in templates do not appear once some specific ones are used.
When replying to an inbound email and selecting a customized body template fields these do not appear between default greeting and closing.
It works when using F9 on activities.
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