CommInboundProcessor Is Not Writing Any Information On The Component Log File or Log File Is Not Created (Doc ID 2107562.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.8 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.8 [IP2014] version, Comms Server & Email Response

ComInboundProcessor log files are not writing information in the CommInboundRcvr component log file.

The CommInboudnProcessor should write information on CommInboundRcvr log files when the event trace log level were increased.

The issue can be reproduced at will with the following steps:

1. Increase all event trace log level for Communications Inbound Processor component to log level 4 or 5 to troubleshoot.
2. Start the Siebel Server
3. CommInboundProcessor is up and running.
4. Verify the log files for CommInboundProcessor no information is been written into the the files.



Cause

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