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Send Attachment From Siebel (Doc ID 2107823.1)

Last updated on JUNE 04, 2018

Applies to:

Siebel CRM - Version 8.1.1.14.7 [IP2014] and later
Information in this document applies to any platform.

Goal

Requirement is to send email with attachment and dynamically use From Address. There is an input parameter "From Address" only in method "SendSMTPMessage" of Outbound Communications Manager Business Service. All the rest of the methods of this BS do not have this capability. 

For SendSMTPMessage, there is an input parameter "Attachments" of type "Hierarchy" but there is no documentation for the same. Users are able to send Attachment using SendMessage but they can't dynamically change the From Address. They need both the capabilities.

Please note: The email body is generated dynamically and it can't be created using vanilla Siebel Templates.
 

Solution

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