Not Able to See All eConfigurator Messages in the Message Window (Doc ID 2108241.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.4 [IP2015] version, Order Management

ACTUAL BEHAVIOR
---------------
Product Configurator View is missing "Previous" "All Messages" and "Next" Buttons, thus not able to see all eConfigurator messages in the eConfigurator message window.

The Buttons are present in HI.

EXPECTED BEHAVIOR
-----------------------
Product Configurator View should show "Previous" "All Messages" and "Next" Buttons in Open UI or a way to see all messages.

STEPS
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The issue can be reproduced at will with the following steps:
1. Launch application in Open UI.
2. Customize a product.
3. Perform some action that would cause more than 3 messages to display.
4. Observe that there is no way for the users to see all of the messages.

In HI, the messages can be viewed using the buttons in the windows which are no longer there for Open UI.



BUSINESS IMPACT
-----------------------
Due to this, users are not able to see the other messages in eConfigurator.

Cause

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