Applet Freeze On Button Click. (Doc ID 2108244.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Hospitality - Version 8.1.1.11.17 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.11.17 [IP2013] version, Client Functionality

ACTUAL BEHAVIOR  
---------------
Applet Freeze on button click.  

Clicking on a button before focusing on the applet on which the button is residing, leads to the applet freeze from navigating to different records on that applet.

Note:
Usually this happens on such button which is having some process to be done without making the applet change in its mode or leading to invoke some popup applet. For instance, the 'Reprice' button on Quote Functions just calls a workflow to be invoked in the background.

EXPECTED BEHAVIOR
-----------------------
Applets should not freeze/hang

STEPS
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1. Navigate to any applet and focus on the bottom applet.
2. Click a button on the top applet without focusing on the applet itself.
3. Try to navigate and it hangs.

Test was confirmed in the following applet:
1. Navigate to: Quotes > Functions (using eHospitality app).
2. Set focus on the Quote header applet (Top most).
3. Click on the 'Reprice All' button.
4. Click to highlight another record in the middle applet.
5. It will not allow you to select any other record and you have to navigate away and back to the applet for it to load.

BUSINESS IMPACT
-----------------------
The application should not hang as it stops further work.

Cause

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