Record Loses Focus on Line Item record After Exiting eConfigurator Session (Doc ID 2108245.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, Order Management

ACTUAL BEHAVIOR
---------------
Record focus issue after customizing commodity in fleet management or any view that uses eConfigurator session.


EXPECTED BEHAVIOR
-----------------------
The focus should retain on the line item record that was just customized.

STEPS
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1) Drill down to Order #
2) Navigate to commodity view.
3) Add 3 commodities
4) Select 3rd commodity and click on 'customize' button.
5) After customizing click on 'Done' button.
6) After clicking 'Done' button focus goes to 1st record.

BUSINESS IMPACT
-----------------------
Focusing issue.

Cause

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