IP2015 - Siebel Marketing Email Editor - Save Text Template Not Overwriting The Existing Changes
(Doc ID 2108652.1)
Last updated on OCTOBER 06, 2021
Applies to:
Siebel Marketing - Version 15.4 [IP2015] and laterInformation in this document applies to any platform.
Symptoms
On : 15.4 [IP2015] version, Siebel Marketing
IP 2015 - SIEBEL MARKETING EMAIL EDITOR - Save Text Template not overwriting the existing changes
EXPECTED BEHAVIOR
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Save Text template should save the changes.
STEPS
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The issue can be reproduced at will with the following steps:
1) Drill down on Email Treatment of an existing Campaign
2) Add a HTML email template if it does not exist already.
3) Click Save Text Template. A text version of the template is created.
4) Edit the text template. Add or delete text. Save.
5) Go to the HTML template and click on Save Text template.
We get a Prompt to overwrite the existing Text template. Click on Yes.
6) The text template should overwrite the custom changes made.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |