IP2015 - Siebel Marketing Email Editor - Save Text Template Not Overwriting The Existing Changes (Doc ID 2108652.1)

Last updated on FEBRUARY 01, 2017

Applies to:

Siebel Marketing - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.4 [IP2015] version, Siebel Marketing



Ip2015 - Siebel MARKETING EMAIL EDITOR - Save Text Template not overwriting the existing changes

EXPECTED BEHAVIOR
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Save Text template should save the changes.

STEPS
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The issue can be reproduced at will with the following steps:
1) Drill down on Email Treatment of an existing Campaign
2) Add a HTML  email template if it does not exist already.
3) Click Save Text Template. A text version of the template is created.
4) Edit the text template. Add or delete text. Save.
5) Go to the HTML template and click on Save Text template.
We get a Prompt to overwrite the existing Text template. Click on Yes.
6) The text template should overwrite the custom changes made.


Cause

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