My Oracle Support Banner

IP2015 - Siebel Marketing Email Editor - Save Text Template Not Overwriting The Existing Changes (Doc ID 2108652.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Siebel Marketing - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.4 [IP2015] version, Siebel Marketing



IP 2015 - SIEBEL MARKETING EMAIL EDITOR - Save Text Template not overwriting the existing changes

EXPECTED BEHAVIOR
-----------------------
Save Text template should save the changes.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Drill down on Email Treatment of an existing Campaign
2) Add a HTML  email template if it does not exist already.
3) Click Save Text Template. A text version of the template is created.
4) Edit the text template. Add or delete text. Save.
5) Go to the HTML template and click on Save Text template.
We get a Prompt to overwrite the existing Text template. Click on Yes.
6) The text template should overwrite the custom changes made.


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.