Custom Workflow Components Are Not Online And Not Picking Request After Upgrade to Siebel 15.6

(Doc ID 2108840.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 15.6 [IP2015] and later
Information in this document applies to any platform.

Symptoms


Production is heterogeneous environment which contains both linux and Windows Siebel servers. After upgrading the Production environment from 8.1.1.11.17 to IP 15.6, the custom Workflow components are not coming up on Windows.

Server1: WfProcMgr_WIN is not coming online.
Server2: WfProcMgr_WIN is showing online but not picking request.

This is only happening for windows. Most workflow components are not working on windows. This is halting production functionality.


Install*.log on Windows server contains below error

INFO: Exception thrown from action: copyGroupFromJar
Exception Name: IOException2
Exception String: Error in writing to file 'D:\sia81\siebsrvr\BIN\sslcacln.dll'. [D:\sia81\siebsrvr\BIN\sslcacln.dll (The process cannot access the file because it is being used by another process)]
Exception Severity: 2
INFO: Exception handling set to prompt user with options to Retry Ignore
User Choice:
INFO: 2/13/16 6:26:23 AM EST: Starting install Install Phase 1 of component Patch of Siebel Enterprise Server Dummy Component

INFO: Exception thrown from action: copyGroupFromJar
Exception Name: IOException2
Exception String: Error in writing to file 'D:\sia81\siebsrvr\BIN\sslcsnns.dll'. [D:\sia81\siebsrvr\BIN\sslcsnns.dll (The process cannot access the file because it is being used by another process)]
Exception Severity: 2
INFO: Exception handling set to prompt user with options to Retry Ignore
User Choice:
INFO: 2/13/16 6:26:20 AM EST: Starting install Install Phase 1 of component Patch of Siebel Server
INFO: 2/13/16 6:26:20 AM EST: Starting install Install Phase 1 of component Patch of ses.siebel.javabean

INFO: Exception thrown from action: copyGroupFromJar
Exception Name: IOException2
Exception String: Error in writing to file 'D:\sia81\siebsrvr\BIN\sscadsecr.dll'. [D:\sia81\siebsrvr\BIN\sscadsecr.dll (The process cannot access the file because it is being used by another process)]
Exception Severity: 2
INFO: Exception handling set to prompt user with options to Retry Ignore
User Choice:
INFO: 2/13/16 6:25:27 AM EST: Starting install Install Phase 1 of component Patch of ses.siebel.objmgr.sia

 

Also SRProc*.log contains below error

 

2021 2016-02-16 05:30:15 0000-00-00 00:00:00 -0500 00000000 001 003f 0001 09 SRProc 5242883 7508 2472 D:\SIA_81\siebsrvr\log\SRProc_0005_5242883.log 15.6.0.0 SIA [23048] ENU

ServerLog LstnObjInherit 3 0021eeca56c2131e:0 2016-02-16 05:30:15 Inherited listening object for port 49166

ServerLog LstnObjPrivCreate 3 0021ef2e56c2131e:0 2016-02-16 05:30:15 Created port 49172 for Server Request Processor

GenericLog GenericError 1 0021ef2e56c2131e:0 2016-02-16 05:30:15 Message: DIC-04,
Additional Message: S_ORG_EXT_X_DLR_ID_C1_X

GenericLog GenericError 1 0021ef2e56c2131e:0 2016-02-16 05:30:15 Message: DIC-04,
Additional Message: CX_MSG_HISTORY_M1

 

Cause

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