Dispatch Board Sorting with Assignment Score Hide Employee Activity Details (Doc ID 2109017.1)

Last updated on FEBRUARY 19, 2017

Applies to:

Siebel Field Service - Version 8.1.1.14.9 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.9 [IP2014] version, Field Service

ACTUAL BEHAVIOR
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In Dispatch board the activities are not displayed while sort with Assignment Score.

EXPECTED BEHAVIOR
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The activities should be displayed for all employees once the sort done with Assignment Score.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to SR > Activity view > click on activity status to be redirected to the dispatch board.
2. In the dispatch board, click on "assignment score" button
3. Click on the "Score" field in order to retrieve all Employees with a score of 100.
4. In the dispatch board, Activity details is not displayed for some of the Employees has score 100


Cause

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