Popup Applet Based On VBC Become Read Only when Opened Second time. (Doc ID 2109344.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, Siebel VB / eScript / COM

ACTUAL BEHAVIOR
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Customer opened the Popup Applet which getting the customer phone number and he is able to click on Send which has sent sms, when he open the Popup applet again the applet field become read only.

EXPECTED BEHAVIOR
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The Popup Applet field should be editable every time we open the applet.

STEPS
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The issue can be reproduced at will with the following steps:

1. Customer has Created a New Popup Applet based on "CSSSWEFramePopup" which is invoked by the "ShowPopup" Applet control user property from the parent applet and the Popup applet is based on a VBC.

2. As per functionality the Popup Applet will initially get the customer phone number and then we click a button "Send" to send an sms to the customer with invoice details (we are sending required details to the TIBCO , TIBCO is further handling the send sms) and Popup applet will be closed , we can open the Popup applet again and we are allowed to change the phone number and send the sms to a different number.

3. But once Customer opened the Popup Applet which getting the customer phone number and he is able to click on Send which has sent sms, when he open the Popup applet again the applet field become read only.

4. When the popup applet is read only , if we navigate away from the screen and come back to the Popup applet, then it is editable all the time.


Cause

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