Advanced Search Does Not Display The Sort Order Already Applied Via User Interface (Doc ID 2109389.1)

Last updated on JANUARY 10, 2017

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Advanced sort does not display the sort order already applied via the UI.

The issue can be reproduced at will with the following steps:
1. Under Case list view sort the Case number field
2. Now Click on Menu and and click Advance Sort
3. You should see Case Number as an entry in Sort by field and the Ascending option selected (if sorted in ascending order)
4. Perform the same actions on Open UI and the sort order is not displayed.


Cause

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