Unable To Run A Campaign Load And Stage Execution (Doc ID 2111116.1)

Last updated on FEBRUARY 26, 2016

Applies to:

Siebel Campaign Management - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.5 SIA [21229] version, Siebel Marketing

When attempting to run marketing campaigns the following error occurs.

"Error Error 1 0000005156ce2198:0 2016-02-25 14:13:37 Could not find the certificate: certificate authority "CN=COMODO High-Assurance Secure Server CA,O=COMODO CA Limited,L=Salford,S=Greater Manchester,C=GB", serial number "00efeba45eb10e6f8bf26abda874c459aa" in store, error code 80092004"

ERROR
-----------------------

Error Error 1 0000005156ce2198:0 2016-02-25 14:13:37 Could not find the certificate: certificate authority "CN=COMODO High-Assurance Secure Server CA,O=COMODO CA Limited,L=Salford,S=Greater Manchester,C=GB", serial number "00efeba45eb10e6f8bf26abda874c459aa" in store, error code 80092004


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. schedule a campaign with segments
2. The campaign Load process fire off
3. Observe that there is an error generating in the UI


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot campaigns cannot be run

Cause

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