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Alternatives To Method 'ExpandCommTemplate' Of BS 'Outbound Communications Manager' (Doc ID 2111165.1)

Last updated on JULY 04, 2020

Applies to:

Siebel Email Response - Version 15.7 [IP2015] and later
Information in this document applies to any platform.


On : 15.7 [IP2015] version, Comms Server & Email Response

Alternatives to Method 'ExpandCommTemplate' of BS 'Outbound Communications Manager'

In our custom Workflows, we are using Method 'ExpandCommTemplate' of BS 'Outbound Communications Manager' which is Unsupported by Oracle (See this doc id for more details: ExpandCommTemplate Method of Outbound Communications Manager BS (Doc ID 1364573.1)). We are using it to basically merge the template with the Siebel data before we use 'SendMessage' method of the same BS to send the email.

Can you please provide us with a supported alternative to do the merging of the template i.e. Subject and HTML Body (with Data) so we can replace the step that uses the 'ExpandCommTemplate' method, in our WF?


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