Substitution Field in F9 email is not working (Doc ID 2111822.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Automotive - Version 15.0 [IP2015] and later
Information in this document applies to any platform.
introduce a field in a template like [THREAD ID: [Case Num]] so that it will display [THREAD ID: 1-23452] in F9 send email window

Symptoms

 ...trying to introduce a field in a template like [THREAD ID: [Case Num]]
so that it will display [THREAD ID: 1-23452]

But what is heppening is , only if there is plain [Case Num] in the template above then only it displays [THREAD ID: 1-23452]

Changes

 none

Cause

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