Substitution Field in F9 email is not working
(Doc ID 2111822.1)
Last updated on FEBRUARY 03, 2019
Applies to:Siebel Automotive - Version 15.0 [IP2015] and later
Information in this document applies to any platform.
introduce a field in a template like [THREAD ID: [Case Num]] so that it will display [THREAD ID: 1-23452] in F9 send email window
...trying to introduce a field in a template like [THREAD ID: [Case Num]]
so that it will display [THREAD ID: 1-23452]
But what is heppening is , only if there is plain [Case Num] in the template above then only it displays [THREAD ID: 1-23452]
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