Updating Category Item Count Gives Wrong Value (Doc ID 2111976.1)

Last updated on MARCH 01, 2016

Applies to:

Siebel CRM - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.7 [IP2015] version, Client Functionality

When updating the category item count, the count is not displayed correctly in Open UI


STEPS

1. Navigate to Site Map > Administration - Catalog > Catalog Administration: the Catalogs list appears.
2. Click the name of a Catalog: the Categories list displays the categories belonging to that Catalog.
3. Select a category.
4. Click the menu button under the Categories tab, and then choose Update Count: the category item count is updated for that category.


Result: Count is incorrect.

Cause

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