Email Treatment Text Template Does Not Render Applet and CKEditor Properly in IE11 (Doc ID 2112265.1)

Last updated on JANUARY 13, 2017

Applies to:

Siebel Marketing - Version 15.1 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On :  15.1 [IP2015] version, Siebel Marketing

ACTUAL BEHAVIOR  
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Email Treatment Text template View does not display text properly for Internet Explorer in OpenUI using CKEditor.

HTML files are showing fine but when navigating to a Text Email using IE11, it is not rendering the applet properly and CKEditor is ignoring all white spaces.

EXPECTED BEHAVIOR
-----------------------
There should not be any rendering issue from the applet.

STEPS
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1. Create a html and text treatment template.
2. Create a Email Treatment and associate the Text template first (sequence 1), then the html treatment second (sequence 2).
3. If navigating to the Email Treatment, the text email loads just fine.
4. However, if you click on the html email, then click back at the text email, you will see that CKEditor is not rendering template and page properly in IE11.
5. Once it is loaded, if you navigate away and back then it renders fine again.
- Occurs only in IE11, works fine in Firefox and Chrome.

 

Notes: If we change step 2, and make the html template first (sequence 1) and text treatment second (sequence 2), you get a simiilar behavior. In this case, when navigating back to the html page it is also removing all white spaces and rendering as text.


BUSINESS IMPACT
-----------------------
This is causing rendering issues with IE11 users and makes the CKEditor unusable for Text base emails.

 

Expected display

Cause

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