Russian Symbols Incorrectly Displayed in CTI Panel (Doc ID 2112840.1)

Last updated on MARCH 06, 2016

Applies to:

Siebel CRM - Version 8.1.1.14.5 [IP2014] and later
Information in this document applies to any platform.

Goal

On : 8.1.1.14.5 [IP2014] version, CTI

Russian symbols incorrectly displayed in CTI panel

Client is using Avaya Proactive Contact (PDS system), and its driver sends strings with messages containing Russian text. Although Siebel UI correctly displays Russian text, those messages are incorrectly displayed in CTI panel.


Solution

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