Russian Symbols Incorrectly Displayed in CTI Panel
Last updated on MARCH 06, 2016
Applies to:Siebel CRM - Version 22.214.171.124.5 [IP2014] and later
Information in this document applies to any platform.
On : 126.96.36.199.5 [IP2014] version, CTI
Russian symbols incorrectly displayed in CTI panel
Client is using Avaya Proactive Contact (PDS system), and its driver sends strings with messages containing Russian text. Although Siebel UI correctly displays Russian text, those messages are incorrectly displayed in CTI panel.
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