Deduplication Results Applet not Appears if we Click on Account Name Drilldown Immediately after Creating New Record (Doc ID 2113227.1)

Last updated on MARCH 04, 2016

Applies to:

Siebel CRM - Version 8.1.1.14.8 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.8 [IP2014] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Data Quality Account match popup not invoking

Customer implemented SDQ for our customer in DEV and STAGE and is working fine in following scenario,
1. User navigates to Account Screen
2. User Navigates Account List applet (e.g. All Accounts view)
3. Clicks on the + button to create new record
4. Enters the Account Name
5. Steps off the record
6. DQ pops up the matching account pick applet.

However, here is the scenario where it does not launch the matching account pick applet,
1. User navigates to Account Screen
2. User Navigates Account List applet (e.g. All Accounts view)
3. Clicks on the + button to create new record
4. Enters the Account Name
5. Presses tab to shift focus to next field.
6. Clicks on the Account Name hyperlink.
7. User is navigated to account details view and does NOT get the matching account pick applet.

The expectation is that the applet displaying prospective matches should popup in second scenario as well.


EXPECTED BEHAVIOR
-----------------------
DeDuplication Results (Account) List Applet should appear

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. User navigates to Account Screen
2. User Navigates Account List applet (e.g. All Accounts view)
3. Clicks on the + button to create new record
4. Enters the Account Name
5. Presses tab to shift focus to next field.
6. Clicks on the Account Name hyperlink.
7. User is navigated to account details view and does NOT get the matching account pick applet.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see duplicate records at the time of account creation.

Cause

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