Upgrade Promotion with Aggregate Product have Unexpected Behavior
(Doc ID 2113284.1)
Last updated on MARCH 02, 2017
Applies to:Siebel CRM - Version 18.104.22.168  and later
Information in this document applies to any platform.
1) Create 2 products
a) Set Top Box
b) TV Service
2) Create 3 Product Lines
and add the product Set Top Box product to all the 3 product lines
3) Create 2 Promotions
b) in the products >> components add the product
c) go to the products >> aggregate and add 3 product lines
STB1 with default product Set Up Box
d) Create Promotion SS2 same as SS1
e) In the upgrade path of SS1 go to Component view and in the "Upgrade To" Applet add the promotion SS2
4) Create a new Account "Test Mur"
5) Create a sales order with promotion SS1
the line items look like below
Set Top Box (Product Line = STB1)
6) Asset it
7) Select the Asset and create an upgrade order
8) The new Order looks like this
TV Service (Update )
Set Top Box (Update )
Set Top Box (Add ) (Product Line = STB1)
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