Upgrade Promotion with Aggregate Product have Unexpected Behavior (Doc ID 2113284.1)

Last updated on SEPTEMBER 09, 2021

Applies to:

Symptoms

1) Create 2 products

a) P1

b) P2

2) Create 3 Product Lines

a) PL1

b) PL2

c) PL3

and add the product P1 product to all the 3 product lines

3) Create 2 Promotions

a) SS1

b) in the products >> components add the product

P1

c) go to the products >> aggregate and add 3 product lines

PL1 with default product P1

PL2

PL3

d) Create Promotion SS2 same as SS1

e) In the upgrade path of SS1 go to Component view and in the "Upgrade To" Applet add the promotion SS2

4) Create a new Account "Test"

5) Create a sales order with promotion SS1

the line items look like below

SS1

P2

P1 (Product Line = PL1)

6) Asset it

7) Select the Asset and create an upgrade order

8) The new Order looks like this

SS1 (Delete)

P2 (Update )

P1 (Update )

SS2 (Add)

P1 (Add ) (Product Line = PL1)

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.