Open UI: Unable to Import Large XML of the Product (Doc ID 2113557.1)

Last updated on JUNE 13, 2016

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT:
----------------------

If an administrator tries to import an XML structure of a large size Product (around 10 MB), it errors out.

ERROR MESSAGE:
----------------------

[1]'EAI XML Read from File' service with method 'ReadPropSet' failed while
processing XML from file '3955208409d_3893_6.tmp'.
(SBL-EAI-04264)
[2]Fatal Error in XML Parser at line 1, column 1:Invalid document structure
(SBL-EAI-00247)

STEPS TO REPRODUCE:
----------------------------

  1. Navigate to Administration Product > Workspace Projects
  2. Create a Project
  3. Import an xml of a large Product structure (around 10 MB in size)
  4. Error shown above is displayed

The issue can only be reproduced in Open UI.
This does not occur if using HI client.

BUSINESS IMPACT:
----------------------

Due to this issue, large size product xml's cannot be imported using Workspace Projects.

Cause

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