Siebel IP 15 - Blank Applet Displayed While Querying In The Toggle Applets (Doc ID 2113782.1)

Last updated on MARCH 08, 2016

Applies to:

Siebel CRM - Version 15.3 [IP2015] and later
Information in this document applies to any platform.

Symptoms

We observed that under ServiceRequest -> Funds Transfer Request ( Custom View) when query is issued, it return blank applet.

Scenario:

ServiceRequest > Funds Transfer Request ( Custom View) - We have below 3 applets:
1. Service Request List Applet_Funds Transfer Audit Cross Cust_KC ( Base Aplet)
2. Service Request List Applet_Funds Transfer Audit_30day_KC (Toggle Applet)
3. Service Request List Applet_Funds Transfer Audit_KC (Toggle Applet)
2 Toggles(Applet2/Applet3) are configured on "Service Request List Applet_Funds Transfer Audit Cross Cust_KC"

All the 3 applets are having base and query modes.
However when we issue a query on any of the toggle applets ( Service Request List Applet_Funds Transfer Audit_30day_KC /Service Request List Applet_Funds Transfer Audit_KC ) it is retung a blank page. This issue is not observed with the base applet (Service Request List Applet_Funds Transfer Audit Cross Cust_KC)

We have tried giving Base/EditList for all the 3 Applets, then we are able to query in all the applets. But if we tried to reset defaults in Column displayed, same blank applet (which we got by giving query mode) is displaying.

Cause

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