Changed Search Functionality In Open UI 15 (Doc ID 2114100.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.6 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Customer is feeling that there is changed Search functionality in Open UI 15

They upgraded their Application to IP 2015 and are a little bit confused how the Siebel Search functionality has changed.
They currently use Search to find attachments and records. When they Search for data in HI-Mode, on the left side of the view all Search results will be displayed. This means that the user is able to navigate in the Application. Moreover they are able to attach found documents via the AttachBtn which is available in Applet Search Looking Results Body.

In Open-UI, after click on Search a quick view will be displayed to the user. As documented in Doc ID 1622761.1 they want to known if this Quickview can be turned off also in IP 2015. This is a huge problem and if it's not configurable, we need a solution to remove this quick view as there's no possibility for drill down and also the Applet itself is very restricted.

If they then click "Show all", instead of showing a small side-window like in HI, the webpage goes to the Search Result View.
As a result they now are not able to navigate in the Application or attach Documents while the Search result is still open.

Is there still the possibility to get Search results attached to the normal view like in HI?
How can this behavior be changed and will there still be the possibility to attach records?

Cause

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