SOAP FAULT WITH EAI OM COMP LOG FILE NAME WHEN USING INCORRECT USERNAME PASSWRD. (Doc ID 2115083.1)

Last updated on MARCH 18, 2016

Applies to:

Siebel CRM - Version 8.2.2.4.17 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.4.17 [IP2013] version, Siebel EAI

ACTUAL BEHAVIOR
---------------
When incorrect user name and password is given in SOAP request inbound web service (only with WS - Security), it returns SOAP fault with EAI OM comp log file name, eg:

=================


<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Body>
<SOAP-ENV:Fault>
<faultcode>SOAP-ENV:Server</faultcode>
<faultstring>Either an invalid user name or password was specified in the request for operation, 'AccountCreateAccount'.
(SBL-EAI-05163)</faultstring>
<detail>
<siebelf:siebdetail xmlns:siebelf="http://www.siebel.com/ws/fault">
<siebelf:logfilename>EAIObjMgr_enu_0018_18874384.log</siebelf:logfilename>
<siebelf:errorstack>
<siebelf:error>
<siebelf:errorcode>SBL-EAI-05163</siebelf:errorcode>
<siebelf:errorsymbol>IDS_EAI_WS_RELOGIN_FAILURE</siebelf:errorsymbol>
<siebelf:errormsg>Either an invalid user name or password was specified in the request for operation, 'AccountCreateAccount'.
(SBL-EAI-05163)</siebelf:errormsg>
</siebelf:error>
</siebelf:errorstack>
</siebelf:siebdetail>
</detail>
</SOAP-ENV:Fault>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>

=================


EXPECTED BEHAVIOR
-----------------------
SOAP fault should not return EAI OM component log file name.

PS - Inbound web service with session management works fine. It doesn't return EAI OM log file, as in below :

 

=================

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<SOAP-ENV:Body>
<SOAP-ENV:Fault>
<faultcode>SOAP-ENV:Server</faultcode>
<faultstring>Error Code: 7668281 Error Message: Error: The username or password you have entered is not correct. Enter your username and password again.(SBL-DAT-00569)</faultstring>
<detail>
<siebelf:errorstack xmlns:siebelf="http://www.siebel.com/ws/fault">
<siebelf:error>
<siebelf:errorsymbol/>
<siebelf:errormsg>Error: The username or password you have entered is not correct. Enter your username and password again.(SBL-DAT-00569)</siebelf:errormsg>
</siebelf:error>
</siebelf:errorstack>
</detail>
</SOAP-ENV:Fault>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>

 

=================

Cause

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