My Oracle Support Banner

Reply/Forward Email Body Is Read Only In Communications Screen (Doc ID 2115251.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Email Response Outbound Communication Applet is in read-only mode while replying to inbound emails:

Steps to reproduce:

1. Press reply or forward button on an email.

2. Outbound Email is editable at this point.
3. Click on Show More on the top applet of inbound email.
4. Email body on 'Comm Outbound Item Form Applet' is not editable.
5. Click on Menu and Save Record, applet becomes editable again.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.