Selected Record Modified By Another User Error Occurs when Sending Email using F9 (Doc ID 2116159.1)

Last updated on MARCH 14, 2016

Applies to:

Siebel CRM - Version 8.1.1.14.5 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.5 [IP2014] version, Comms Server & Email Response

When attempting to send email from F9 after performing a drilldown from Service Request view, the following error occurs.

ERROR
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SBL-DAT-00523: The selected record has been modified by another user since it was retrieved. Please continue.


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Service Request List view and drilldown on a service request
2. Select F9. Do not select "Send" button.
3. Open a new session and login using different user id
4. Navigate to Same Service Request List View and drilldown on same SR#
5. In first session, select "Send" button.
6. Notice that above error is displayed.

Cause

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